Privacy Policy | I Care Roofing

1. About This Policy

This policy explains how I Care Roofing handles personal information when you visit this website, contact us or enquire about our roofing services.

2. Information We Collect

Depending on how you contact us, we may collect:

Your name, phone number and email address
The suburb or property location connected with your enquiry
Your message and any roof or property photographs you choose to send
Details needed to discuss, quote, book or complete an agreed service
Website information such as pages viewed, device or browser information, approximate location and interactions recorded through analytics

Please do not submit sensitive information or photographs that are not needed for your roofing enquiry.

3. How We Use Information

We may use personal information to:

Respond to an enquiry and discuss the relevant property or roofing issue
Arrange a quote, paid consultation, inspection, report or roofing work
Communicate about an agreed booking, job or follow-up
Operate, secure and improve the website and contact process
Keep business records and meet legal or regulatory obligations

We do not sell personal information.

4. When Information May Be Shared

We may share information with service providers that help us operate the website, deliver contact-form emails, store business records or provide the agreed roofing service. We may also disclose information to professional advisers, insurers, regulators or authorities where reasonably required or permitted by law.

These parties receive only the information reasonably needed for their role and may have their own privacy obligations and policies.

5. Website Analytics and Cookies

This website may use cookies and analytics tools to understand visits, page use and contact actions. Your browser settings can restrict cookies, although some site features may then work differently. Analytics information is used in aggregate where practical and must not include the details you type into the contact form.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No internet transmission or storage system can be guaranteed completely secure. We keep information only for as long as reasonably needed for the purpose it was collected, business records or legal obligations.

7. Access, Correction and Questions

You can ask what personal information we hold about you, request a correction or raise a privacy concern by contacting icareroofing1@gmail.com. We may need to verify your identity before responding, and some records may need to be retained where required by law.

8. Changes to This Policy

We may update this policy as the website, service providers or legal requirements change. The current version and update date will remain available on this page.